Shipping policy

Shipping

All items will be shipped in a timely manner via UPS/USPS/DHL. You will automatically receive an email/text message with your tracking number when your order is fulfilled. Please remember to completely fill out each area in the checkout process.

Domestic Shipping: Calculated at checkout

International Shipping: Calculated at checkout by DHL or UPS

Damaged, Lost, or Stolen Orders

VERUM LOUVRE IS NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS ONCE THEY LEAVE US AND ARE IN THE HANDS OF THE PARCEL SERVICE. ALL CLAIMS MUST BE FILED WITH THE RESPECTIVE PARCEL SERVICE THAT IS DELIVERING YOUR PACKAGE.

ATTENTION: Regarding our curated vintage tees, exchanges/refunds are not offered

- This garment may display stains, blemishes, wear, or general signs of wear. These imperfections are a testament to our commitment to sustainability and should be worn with pride.

Returns/Exchanges

All sales are final. VERUM LOUVRE does NOT offer exchanges or returns of any kind. If a mistake is made on our end, we will fix it for you. We do not cancel orders after they are submitted.

Standard shipping on local and domestic orders - Please allow 2 - 4 business days for your order to be processed and shipped. Unless specified, pre-order items - Please allow 3 - 6 weeks for dispatch. Once your order has shipped, you will receive a confirmation email containing USPS/UPS tracking information.

International orders are shipped within 2 weeks and take up to 12 business days following order processing for delivery through local post. Once your order has shipped, you will receive a confirmation email containing tracking information.

We are not responsible for packages once they are picked up by our shipping carrier. That responsibility is now between the shipping carrier and the customer. For claims and issues with the delivery of your package, please contact your local shipping carrier's customer service provider. It is the customer's responsibility to be at the delivery location on the day it's supposed to be delivered.

Please verify that your shipping address is correct when ordering and contains the right apartment number, if necessary. We are not responsible or liable for any lost or stolen packages. Items stuck in transit are out of our control and need to be dealt with by the shipping provider.

If your order is returned to our facility by UPS due to any circumstances, your order will be refunded and restocked. We do not reship items.

CHANGING SHIPPING ADDRESS

Shipping addresses cannot be changed. We will only ship to the address entered when the order was originally placed.

AM I ABLE TO CANCEL MY ORDER?

Once an order is processed, we cannot cancel or modify a shipment.

HOW CAN I TRACK MY ORDER?

Once your package has shipped, you will receive an email with the corresponding tracking information.

EXCHANGE POLICY

All sales are final. No refunds or exchanges. Unless there is an error due to the shipper. Due to the limited nature of our product we can not process exchanges for incorrect sizes, so please check out our sizing chart.

RETURN POLICY